EXCHANGES & RETURNS
We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Chestee will gladly exchange or offer a full refund to online orders within 30 days from the purchase day. *As a special courtesy this holiday season, we've extended exchange and return requests for an additional time period to accommodate BFCM purchases.* We offer free exchanges and returns for U.S. orders only. Shipping on international returns and exchanges is borne by the customer. Sale items are considered final sale and are unable to be returned.
Ready to exchange or return?
We ship most orders by USPS First Class Mail and you will hear from us! Once your order is shipped you will receive an email to confirm that your Chestee is en route.
If you do not receive an email, please be sure to drop us a line at firstname.lastname@example.org or chat with us using our chat button on the bottom right of our website.
All international shipments are sent by either UPS or DHL.
*Please include a note with instructions for us inside your return shipment, as we have not yet mastered our telepathic skills ;)
If requesting an exchange, please include a note with your order number as well as the items and sizes you'd like us to ship back to you so we can facilitate a smooth exchange for you.
Refunds are credited to the original payment method that the customer paid with.
Chestee takes great pride in the production of our items - we love our squad! We know that damage can occur from time to time, and we are dedicated to making it right. If this happens to you, we will be more than happy to replace and/or refund the item(s), subject to availability.
Faulty items can only be returned to the Chestee online store if they were purchased from the online store. Shoot us an email at email@example.com and we will get your replacement on its merry way.
If your item was purchased through a retailer, it must also be returned to the retailer directly.
-Looking for a gift? What a mighty fine gift to be part of our squad! Gift Cards are sent via email and are available online at www.TheChestee.com.
In the event of a return, all discounts will be prorated amongst the total number of items purchased.
If we have denied your return, it is probably because:
- We smell you (smell, perfume, deodorant, cologne, etc)
- We are onto you (visible stains and/or wear marks)
- Have you seen our tags? (no packaging, proof of purchase, or garment labels inside of seam are no longer attached)